Refund Policy

1. 14-day money-back guarantee

You can ask for a full refund within 14 days of any Pro payment, whether it is your first payment or a renewal, monthly or yearly. When the refund is made, your account goes back to the Free plan.

2. How to ask for a refund

• Card payments are processed by Paddle, our Merchant of Record. Request a refund at paddle.net using the email on your receipt, or email us at support@viewlink.me and we will arrange it with Paddle.
• Crypto payments: email support@viewlink.me from your account’s email with the payment date, and the wallet address to refund. We refund the US dollar amount you paid, in the same coin when possible; network fees are taken from the refund.

We answer refund requests within 2 business days.

3. When you get the money

Card refunds go back to the card or payment method you used. Banks usually show them within 5–10 business days. Crypto refunds are sent once the wallet address is confirmed.

4. Cancelling

You can cancel a card plan at any time in Billing → Manage subscription. Cancelling stops future renewals; Pro stays on until the end of the period you already paid for. Crypto payments never renew, so there is nothing to cancel.

5. After 14 days

After 14 days, payments are generally not refundable, and we don’t refund partial months or years. We still look at every case: if something went wrong, for example you were charged twice or Pro didn’t work, email us and we will make it right. This doesn’t affect any right to a refund you have under the consumer laws of your country.

6. When refunds can be refused

We may refuse a refund in cases of clear abuse, for example repeated buy-and-refund cycles, or an account closed for breaking our Terms of Service, as far as the law allows.